Your customers will never be any happier than your employees
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As part of my MBA course on Strategy, we’ve taken a deep dive into our organization’s strategy.
As part of my MBA course on Strategy, we’ve taken a deep dive into our organization’s strategy.
One of the 5 keys to IRESS being an essential & desirable technology partner, is to attract and retain top talent.
So we know how important people are, and with that in mind I wanted to share some leadership food for thought:
“Your customers will never be any happier than your employees.” — John DiJulius, The Customer Service Revolution
I’ve personally been thinking about this a lot, specifically in the context of my area of Delivery Support & Reliability Engineering.
The big question I’m asking myself:
Which areas can I grow in as a leader so that I‘m able to build teams that love to help our clients perform better every day.
#people #technology #customerservice #strategy
One of the 5 keys to IRESS being an essential & desirable technology partner, is to attract and retain top talent.
So we know how important people are, and with that in mind I wanted to share some leadership food for thought:
“Your customers will never be any happier than your employees.” — John DiJulius, The Customer Service Revolution
I’ve personally been thinking about this a lot, specifically in the context of my area of Delivery Support & Reliability Engineering.
The big question I’m asking myself:
Which areas can I grow in as a leader so that I‘m able to build teams that love to help our clients perform better every day.
#people #technology #customerservice #strategy